Moiselle Jewels Return & Exchange Policy
We understand that sometimes a piece may not be exactly what you envisioned. At Moiselle Jewels, we want you to feel completely delighted with your purchase. That’s why we’ve created a simple and elegant return process designed to ensure your satisfaction.
Returning an Order Within 30 Days of Purchase
If you return an item in its original, unworn condition within 30 days of the purchase date, you may choose to receive:
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A full refund via your original payment method, or
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A Moiselle Jewels E-Gift Card for the amount paid.
Please note: original shipping costs are non-refundable.
Returning an Order Between 30 – 60 Days of Purchase
If you wish to return an item between 30 and 60 days after purchase, we will gladly issue a Moiselle Jewels E-Gift Card for the full amount paid.
Unfortunately, we are unable to provide refunds to your credit card beyond 30 days, and returns are not accepted after 60 days.
Shipping fees are non-refundable.
Items Not Eligible for Return
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Gift Cards cannot be returned or exchanged.
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Custom or personalized pieces are final sale and non-returnable.
Items Lost or Damaged in Transit
If your jewelry arrives damaged, or an item is missing from your package, please notify us within 7 business days of receiving your order.
We will happily arrange a replacement, exchange, or refund once the claim is verified.
Defective Items
If your Moiselle Jewels piece has a manufacturing defect, we will replace it at no additional cost within 30 days of purchase.
If the item is no longer available, we will issue a full refund to your original payment method.
Gifts
If your item was marked as a gift at the time of purchase and shipped directly to you, returns made within 60 days of the shipping date are eligible for a store credit.
The credit will be issued via email as an E-Gift Card. A valid email address must be provided.
How to Return or Exchange an Item
Please contact our customer care team at [email protected] with:
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Your name
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Order number
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A brief note explaining your return
Once your return is approved, a return shipping label will be sent to you via email.
We recommend packaging your jewelry securely and using the provided label to ensure safe delivery.
Our goal is to make every step — from creation to return — as graceful as the jewelry itself.
Thank you for trusting Moiselle Jewels to be a part of your story.